Frequently Asked Questions
Everything you need to know about your order and our gear.
What is your standard shipping policy?
We offer standard ground shipping on all domestic orders. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
How do I return or exchange an item?
If you are not satisfied with your purchase, you can return unworn and unwashed items within 30 days of delivery. Please visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and weight of the package.
How should I care for my Pilgrim Surf Supply apparel?
To ensure the longevity of our garments, we recommend washing in cold water with like colors and hanging to dry. Specific care instructions can be found on the interior tag of each product.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.